Amour Online Resume

IT Analyst

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AMOUR DIEUVEILLE DESTINE MAHOUNGOU BOUETOUMOUSSA.

Fresh-D

About me

Information Technology Analyst | Web Designer | Digital Marketer | Music Producer

I’m a results-driven computer science graduate from the Republic of the Congo with a solid academic foundation built over four years of dedicated study. My expertise spans database administration, where I’ve developed a keen eye for detail, as well as providing exceptional customer service. I take pride in my ability to communicate fluently in multiple languages and enjoy solving complex problems through troubleshooting. As I move forward in my career, I’m eager to apply my skills in a dynamic, professional environment that challenges me and allows me to contribute meaningfully to team success. I am passionate about continuous learning and am excited for the opportunities to grow both professionally and personally.

Education

Jiangsu University of Science and Technology
2016 - 2020
Completed a comprehensive four-year program, gaining expertise in computer science, data structures, networking, and software development at one of China’s leading universities.
TEFL Professional Development
2019
Successfully completed a 120-hour TEFL course, developing strong classroom management and communication strategies applicable to global audiences.
CS Notre Dame du Rosaire
2011 - 2014
Built a strong foundation in sciences, including biology, chemistry, physics, and environmental studies.

Professional Experience

Accenture Inc.

SW/APP/CLOUD Technology Support
Feb 2024 - Present
Provided expert technical support for ExxonMobil retail operations, ensuring seamless software, application, and cloud-based system functionality.
Diagnosed and resolved critical issues related to point-of-sale systems and payment processing, minimizing downtime and optimizing performance.
Advised teams on best practices for system configurations, security, and compliance with corporate IT policies.
Collaborated with engineering and support teams to address recurring technical challenges and improve system efficiency.
Maintained detailed documentation of troubleshooting processes, ensuring consistency in operations and continuous improvement in support strategies.
JC Moment Inc.

Web Designer
Jan 2023 - Sept 2023
Designed and developed responsive, user-friendly websites using Wix, incorporating modern design principles and UX best practices.
Implemented SEO strategies to enhance site visibility and engagement.
Worked closely with stakeholders to align website aesthetics with company branding and objectives.
Kept up with industry trends and leveraged new technologies to optimize website performance.
Crystal Flower Hua

Digital Sales Support Specialist & Customer Service
Aug 2021 - Jan 2023
Managed and led the online sales support team by creating a strong social marketing campaign that increased customer engagement and revenue.
Spearheaded social media marketing strategies, increasing customer engagement and brand awareness.
Provided high-level customer support, resolving queries and ensuring seamless digital interactions.
Maintained and updated e-commerce platforms to align with business goals.
Nanjing Fox Education Technology Co. Ltd.

Customer Support Representative & Online Marketing
Jan 2020 - June 2021
Developed and executed marketing campaigns to expand company outreach.
Led multilingual customer support efforts, facilitating communication between English, French, and Mandarin speakers.
Created and distributed promotional materials to enhance brand presence in international markets.
MARELO MICRO-FINANCE

Administrative Assistant
July 2014 - July 2016
Managed daily administrative tasks, improving operational efficiency through effective scheduling and documentation.
Designed marketing brochures and newsletters to enhance customer engagement.
Analyzed financial reports to support strategic decision-making and profitability improvements.

My skills

What My Skills Included?

I create seamless, intuitive, and efficient digital experiences that empower users to complete tasks faster and with minimal effort. Through expertise in database administration, troubleshooting software and applications, web design, UI optimization, digital marketing, SEO, social media management, multilingual communication, project management, customer support, and music production, I deliver tailored solutions that enhance both functionality and user satisfaction. Whether it's improving the user journey, driving online presence, or managing client relationships, I focus on creating value with every interaction.

Database Administration
Software & Application Troubleshooting
Web Design & UX/UI Optimization
Digital Marketing
SEO Optimization
Social Media Management
Multilingual Communication (French, English, Mandarin)
Project Management & Collaboration
Customer Support
Client Relationship Management
Music Production
Audio Engineering

Ableton Live Music
Asana
Audacity
Git
Npm
Command Line
AWS
Canva
ClickUp
Slack
Figma
FL Studio
FreshDesk
Google Analytics
Hootsuite
MySQL
Php MyAdmin
Zendesk

Portfolio

Showcasing work that is sure to impress.

Customer Query Ticketing System: Designed a simple ticketing system for businesses to manage customer inquiries efficiently and improve response times.
Inventory Management System: Created an easy-to-use inventory management system to help small businesses track stock levels and sales.
08MadNation Music Studio : Established 08MadNation Music, a fully functional recording studio catering to emerging and established artists, providing high-quality music production and engineering services.
Customer Service: Provided exceptional customer service to clients, ensuring their needs were met and addressing any issues promptly.
08MadNation Store - Fashion & Merchandise: Developed an e-commerce platform for 08MadNation, integrating seamless shopping experiences and an innovative marketing strategy to boost brand recognition.
Basic Staff Attendance Tracker: Built a staff attendance tracker for small businesses to monitor employee working hours easily.
Local Business Directory Website: Created an online directory for local businesses to improve their visibility and attract customers.
Event Promotion Landing Page: Developed a simple event promotion webpage to help organizations advertise upcoming events and manage registrations.
Basic CRM for Customer Management: Developed a lightweight CRM tool to help businesses manage customer interactions and maintain records effectively.
Finance
August
Project 02
April
Project 03
January
Project 04
June
Project 05
April
Project 06
July
Project 07
May